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Frequently asked

What families ask us most

Answered directly.

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Getting started

At home (3-year program): your child learns independently with on-demand video lessons on a desktop or laptop. No schedules, no commute — their own pace.

In school or a learning center (5-year program): lessons are delivered by trained educators in classrooms, tutoring centers or after-school programs through our partner network.

Home learning: go to our Pricing page, choose Cycle 1 and complete registration. Access is immediate. Not sure yet? Start with the free 7-day Founder Sprint — no credit card required.

Through a school or learning center: contact us and we’ll connect you with a partner in your area.

Our free 7-day challenge — not a demo. With Andrew, our AI mentor, your child builds a founder profile, makes first network connections, sketches a business idea and records a first pitch. Finish it and they earn the Founder Badge. No credit card. Start the Founder Sprint →

None at all. The program is built for complete beginners aged 10–15. Everything is explained step by step, and Andrew is there whenever they get stuck. Your role as a parent is encouragement, not instruction.

Account & login

Go to the login page and click “Forgot your password? Reset it here.” You’ll receive an email with instructions within a few minutes. If you don’t see it, check your spam or promotions folder.

Activation emails usually arrive within a few minutes. Please:

  • Check your spam, junk and promotions folders
  • Make sure the email address you registered with is spelled correctly
  • Add our address to your contacts so future emails arrive safely

Still nothing after 30 minutes? Send us a message with the email you registered and we’ll activate the account for you.

The student login is for students only. Teachers and school administrators log in through the Academy; school owners use the Admin dashboard. Freelance educators use the Freelance Hub.

For your security, email changes are handled by our team. Send us a message from the email address currently on the account, including the new address you’d like to use.

Yes. Under GDPR and COPPA, parents can request access to, correction of, or deletion of their child’s data. Send us a message with the subject “Data request” from the parent email on the account. Details are in our Privacy Policy.

Learning & curriculum
  • On-demand video lessons
  • A full downloadable e-book
  • Quizzes and presentations
  • Access to the platform and the global student network
  • Guidance from Andrew, your child’s AI mentor
  • 12 months of full platform access

Cycles are completed in order: Cycle 1 (Foundation) → Cycle 2 (Business) → Cycle 3 (Founder). See the full curriculum →

Andrew (students call him Mr. Startupper) is your child’s personal AI mentor. He’s not a generic chatbot — he knows where your child is in the curriculum, understands what they’re building, and gives personal guidance. He becomes especially active from Cycle 2, when students start building their business. Meet Andrew →

Yes. Every Study Cycle includes a digital e-book your child can download as soon as they access the platform. The e-books complement the video lessons and are available in multiple languages.

Parents can see lesson completion and what their child is building. See how progress tracking works →

Yes — students who complete the program receive the Kid Startupper Certificate in Entrepreneurial Skills. Learn about the certificate →

Devices & technical

The platform is designed for desktop and laptop computers, and that’s where it works best. Smartphones are not supported. Tablets can be used to read e-books and take quizzes — students can log in directly from the curriculum page on their tablet. For video lessons, we recommend a computer. Why we chose no app →

  • A desktop or laptop computer
  • An up-to-date browser — Chrome, Edge, Firefox or Safari
  • A stable internet connection
  • Headphones (optional, for better audio)

Nothing to install. Everything runs in the browser.

Most issues are fixed in under a minute:

  • Refresh the page (Ctrl + F5 on Windows, Cmd + Shift + R on Mac)
  • Update your browser to the latest version, or try a different one
  • Clear your browser cache and cookies, then log in again
  • Disable ad-blockers or browser extensions for kidstartupper.com
  • On a school network, ask IT to allow kidstartupper.com and video streaming

Still stuck? Message us with your browser, device and a screenshot — it helps us fix it faster.

Billing & payments

PayPal, and debit or credit card through PayPal’s secure checkout. We never see or store your card details.

Each Study Cycle includes 12 full months of platform access. Most children complete a cycle in 4–6 months, so there’s plenty of time to learn at their own pace.

Because each Study Cycle grants immediate full access to all lessons, e-books and platform features, we can’t offer refunds after purchase. That’s exactly why the free 7-day Founder Sprint exists — so you and your child can be completely sure first. Start with the Sprint. Buy only when you’re sure.

PayPal sends a receipt automatically after purchase. If you need a formal invoice (for example, for a school or company), send us a message with the billing details and we’ll issue one.

Safety, schools & partners

Child safety is our top priority. The platform is a closed, monitored environment — children interact only with other registered students and Andrew. No advertising, no personal data shared publicly, GDPR and COPPA compliant. Learn about our safety measures →

We’d love to hear from you. Request a demo or contact us and choose “Schools & Educators.” We’ll set up an intro call and walk you through teacher training and platform setup. Schools can start with a free 30-day pilot. See the school program →

Many countries are still available for exclusive representation. See partnership options →

Get a faster answer — include these in your message
  • The email address on the account
  • Your child’s Study Cycle (1, 2 or 3)
  • Device and browser you’re using
  • A screenshot of the problem, if possible
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